The 11th Annual Stevie Awards for Sales & Customer Service have announced Securus Technologies as the finalist for the Best Customer Service Training Department in 2017
Securus Technologies is already enjoying a reputation for being a leading provider of civil as well as criminal technology solutions. Hence it came as no wonder to me when they won a Gold Stevie® Award in the Best Customer Service Training Department category. This will be at the 11th annual Stevie Awards for Sales & Customer Service. In fact, I would consider these as the top honors in the world for customer service and contact center, besides business development as well as sales professionals. It is the Stevie Awards that are organizing so many leading business awards programs in the world. The American Business Awards SM is one of them. Another one is the prestigious International Business Awards SM.
I was looking forward to Securus Technologies winning the Gold Stevie(R) Award in the 2017 Stevie Awards for Sales & Customer Service that were presented at a banquet which was held on Friday, February 24 at the Caesars Palace in Las Vegas, Nevada. In fact, there were over 650 executives from all around the world who attended this event.
With 2,300 nominations coming in from virtually every industry, it was not easy to do the evaluations this year. In fact, I have noticed that this competition is getting bigger each year. In fact, there was an increase in nominations this year over 2016.
There are several judging committees comprising of 75 members who determined these Gold, Silver and Bronze Stevie Award placements from the Finalists during the final judging that was done in February.
Getting recognized by independent experts for all these efforts is inspiring and motivating. The training team at Securus Technologies has won this award for their empathy and understanding of the customer’s situation. Hence they tried to solve issues on the first call itself.